Information We Collect

• Rohan Media Pvt. Ltd. collects details such as name, address, contact number, e-mail address etc. We do contain certain information such as Referred URL, internet browser name and version, operating system and its version so that this information helps the users to analyze traffic patterns, routine maintenance and maintain site security for improving our website navigation. Usually the information we collect from the users will be with us until you acquire the services from us and after that the details will be deleted from our system without fail.
• We provide an access user ID and password to the users so that only the people belonging to the organization or business or home network will be able to login to the web page which is being governed by our terms and conditions.

Confidential Information Sharing And Security

• Rohan Media Pvt. Ltd. respects customer privacy always. We do not either share or sell any type of customer’s personal information to any other third parties for marketing as well as commercial practices.
• We undertake certain encryption practices to protect the confidentiality of our customers/users including all the personal information provided in the course of contracting with us for internet/broadband services.
• While we always strive to secure your personal information, we cannot ensure the security of the information and data that the user transmits to us, and so we advise the users to take care of their data when accessing internet.

Use Of Personal Information

• Rohan Media Pvt. Ltd. will only use the personal information of the client to process transactions online, providing customer service, offering marketing services and information related to offers, sending newsletters as well as promotional emails and for detecting fraudulent as well as illegal activities happening over the network.

Site Linking Via Cookies

• A cookie is nothing but a small data file that many external websites/third parties write directly to your computer’s hard drive when you visit them but cannot read data off your hard disk or read cookie files created by other sites.
• If you prefer not to receive cookies while browsing our online website, you can set your internet usage browser to warn you before accepting cookies and refuse cookie when browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not take full advantage of Rohan Media Pvt. Ltd.’s website if you do so.

Terms, Conditions & Refund Policy

• Tariffs/Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service.
• GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
• The Company at any time, shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the customer and such posting will be deemed to have been read by the customer.
• Refunds are to be processed to the bank account provided at the time of registration or to the bank account/wallet linked to the phone number registered with Reach Broadband. No other bank account is to be used for refunds. Cash and cheques are not to be used for customer refunds.
• The ONU devices provided by Reach Broadband either against a security deposit or as a bundled plan will remain the property of Rohan Media Pvt Ltd at all times and the company reserves the right to take it back in case the connection is terminated, surrendered or inactive.